Conversocial is a leading provider of cloud-based social customer service solutions helping global brands revolutionize customer experience, enhance agent productivity and improve operational efficiency by managing the flow of customer service inquiries and discussions on social media channels.

Unique solution and capabilities

Our clients are able to securely transform their contact centers by creating a personal service culture that integrates proven customer service processes with new technology and channels. Conversocial applies the disciplines of the contact center with the unique dynamics of social customer engagement to enable best-in- class customer experience. It is the solution for turning unstructured, chaotic social noise into organized and meaningful dialogue.

Key features:

  • Threaded conversations
  • Social routing
  • Single view of customer
  • Automated workflows
  • SLA tracking
  • Real-time monitoring
  • Advanced social metrics
  • Tag & sentiment analysis

 Pricing 

Available by request