Conversocial is a best-in-class social customer care platform.
Named as a 2015 Gartner Cool Vendor in CRM Customer Service and Support, Conversocial enables global brands like Sprint, Google, Hertz, Tesco, Audi and Hyatt to resolve complex service issues over social media channels, and to revolutionize the social customer experience at-scale.
Unique solution and capabilities
Our clients are able to securely transform their contact centers by creating a #socialfirst service culture that integrates proven customer service processes with new technology and channels. Conversocial applies the disciplines of the contact center to the unique dynamics of social customer engagement to enable best-in-class customer experience. It is the solution for turning unstructured, chaotic social noise into organized and meaningful dialogue.
- Threaded conversations
- Resolution management
- Automatic social routing
- Single view of customer
- CRM and BI integrations
- SLA tracking
- Real-time performance monitoring
- Advanced social customer care metrics
- Tag & sentiment analysis
- Peer-to-peer community support
Available by request